Operations Support

Provincial Government of the Western Cape – Department of Human Settlements – “Manage, plan and implement project auditing protocols, processes and technology. Hands on delivery to all municipalities throughout the Western Cape.”

Type of Project

  • PMO start‑up
  • Project auditing framework creation
  • Provincial government process implementation

Technology Used

  • IBM RPM
  • Project auditing systems
  • Process and protocol technology (not named)

Subject Matter Expertise

  • Government project governance
  • Municipal operations
  • PMO establishment
  • Audit protocol design

Client Brief

  • Establish a functioning PMO
  • Implement project auditing protocols across municipalities
  • Improve governance and delivery consistency

The Solution

  • Designed and implemented project auditing protocols
  • Delivered hands‑on support to municipalities
  • Set up PMO processes and technology foundations

 

Operations SupportWorld Bank – Africa Knowledge Database Project – “Research and document a database published on the World Bank site… train‑the‑trainer across Africa.”

Type of Project

  • International development research
  • Knowledge database creation
  • Training and capacity building

Technology Used

  • HTML
  • Ecommerce UX, Database designs, data modelling

Subject Matter Expertise

  • Knowledge database tools
  • Training frameworks
  • International development
  • Research and documentation
  • Government capacity building
  • Knowledge transfer

Client Brief

  • Document and publish a knowledge database
  • Train African partners to use and disseminate the content

The Solution

  • Researched and documented the database
  • Conducted site visits across Africa
  • Delivered train‑the‑trainer programmes

 

Operations SupportDepartment of Transport & Public Works – Cape Town – “Mentor senior government officials… share project management tools and technology skills transfer. Change management”

Type of Project

  • Government mentoring programme
  • Project management skills transfer

Technology Used

  • PM tools and methodologies
  • Government IT systems (not named)

Subject Matter Expertise

  • Project management
  • Government operations
  • Technology skills development

Client Brief

  • Upskill senior officials in project management and technology
  • Improve delivery capability within the department

The Solution

  • Delivered one‑on‑one mentoring
  • Provided PM and technology training
  • Strengthened departmental project delivery capability

 

Operations SupportCity of Cape Town – Centre for E‑Innovation (Provincial Government IT Department) – “Develop a business case and strong argument for ICT projects… Internet Awareness activities.”

Type of Project

  • ICT strategy development
  • Business case creation
  • Digital inclusion initiatives

Technology Used

  • ICT project frameworks
  • SEO
  • Ecommerce/Internet dev, hosting, disaster recovery tools

Subject Matter Expertise

  • ICT strategy
  • Public sector digital transformation
  • Business case development

Client Brief

  • Justify ICT investment in the province
  • Develop Internet Awareness programmes
  • Support Information Society initiatives

The Solution

  • Developed business cases for ICT projects
  • Designed Internet Awareness activities
  • Supported provincial digital transformation strategy

 

Operations SupportCity of Cape Town – Wesgro (Economic Development Unit) – “Research and document highlights from 12 market sectors… develop and roll out an international investment brochure for Cape Town.”

Type of Project

  • Economic research
  • Investment promotion
  • Government marketing

Technology Used

  • Research tools
  • Economic analysis frameworks

Subject Matter Expertise

  • Economic development
  • Market sector analysis
  • Investment promotion

Client Brief

  • Produce investment‑ready research for foreign investors
  • Summarize 12 market sectors into a compelling brochure

The Solution

  • Conducted economic and financial research
  • Produced investment brochure for foreign markets
  • Supported provincial economic development strategy

 

Operations SupportCity of Johannesburg – Economic Development Unit – “Making Johannesburg Wireless… research, planning and development of the first community wireless technology offering internationally.”

Type of Project

  • Wireless infrastructure feasibility study
  • Government technology strategy

Technology Used

  • Wireless telecommunications technologies
  • ROI modelling tools

Subject Matter Expertise

  • Wireless infrastructure
  • Government technology investment
  • ROI analysis

Client Brief

  • Investigate feasibility of making Johannesburg a wireless city
  • Assess ROI and rollout strategy

The Solution

  • Researched global wireless technologies
  • Documented ROI and rollout plan
  • Presented full implementation strategy

 

Operations SupportGovernment – Dept of Sports & Recreation (Library & Information Services) – “Created and rolled out adult literacy centres in libraries around Gauteng.”

Type of Project

  • Adult literacy programme
  • Government–corporate partnership project

Subject Matter Expertise

  • Literacy programme materials
  • Library systems
  • Adult education
  • Literacy programme design
  • Government partnerships

Client Brief

  • Improve adult literacy through library‑based programmes
  • Partner with corporate sponsors (Sage Insurance)

The Solution

  • Designed literacy programme
  • Secured funding
  • Rolled out literacy centers across Gauteng libraries

 

Operations SupportQ‑Projects – Voter Education (1994 General Elections) – “Teach 50,000 people who cannot read or write how to vote in SA’s first free and ‘fair’ elections. Rural North West Province rural areas… running up to the 1994 General Elections.”

Type of Project

  • National voter education
  • Rural training programme

Technology Used

  • Training materials
  • Voter education frameworks

Subject Matter Expertise

  • Civic education
  • Rural training delivery
  • Election readiness

Client Brief

  • Train rural communities on voting procedures
  • Support national election readiness

The Solution

  • Delivered large‑scale rural voter training
  • Trained 50,000 people across the North West Province

 

Operations SupportTrinity Consulting – GST to VAT Conversion (SA Government) – “Writing of user manuals for the roll‑out of the conversion from GST to VAT in Bophuthatswana, Botswana”

Type of Project

  • National tax system transition
  • Government user manual development

Technology Used

  • Tax system documentation
  • User manual frameworks

Subject Matter Expertise

  • Tax system conversion
  • Government process documentation

Client Brief

  • Document user manuals for national GST-to-VAT conversion
  • Support government rollout in municipalities around South Africa, Bophuthatswana and Botswana

The Solution

  • Wrote user manuals
  • Supported national tax system transition