Operations Support

Massmart Distributors – SAP Change Manager – “Full change analysis and management… SAP Warehouse, SAP Master Data, SAP Finance, SAP HCM.”

Type of Project

  • SAP change management
  • Process mapping and redesign
  • Data governance implementation

Technology Used

  • SAP Warehouse
  • SAP Master Data
  • SAP Finance
  • SAP HCM

Subject Matter Expertise

  • Retail distribution operations
  • SAP process design
  • Data governance and compliance
  • Change management

Client Brief

  • Map as‑is and to‑be processes
  • Build delivery models, resource plans, budgets
  • Implement SAP Master Data governance

The Solution

  • Delivered full change plan
  • Created SAP Master Data governance framework
  • Designed compliance standards and procedures
  • Stabilized SAP delivery across the business

 

Operations SupportShoprite Checkers – Senior Change Analyst – “Implementing SAP at Shoprite required in-depth analysis… extract 30+ back-end systems and replace with SAP.”

Type of Project

  • SAP transformation
  • Organisational redesign
  • Retail operations change management

Technology Used

  • SAP HCM
  • SAP FI
  • SAP Buyers
  • SAP Master Data
  • SAP R3
  • SAP Hana
  • Retalix, RMS, AWR, Infor WM2000, Cubiscan, Knapp Sortation, Media Tracker, Money Market, Mobile Store Apps

Subject Matter Expertise

  • Retail pricing, promotions, procurement
  • Distribution & warehousing
  • Supply chain operations
  • HR/IR impacts of SAP rollout

Client Brief

  • Replace 30+ legacy systems with SAP
  • Redesign organisation and processes
  • Deliver change impact analysis across all retail functions

The Solution

  • Led organisational redesign
  • Delivered change impact analysis
  • Built communications strategy
  • Designed role changes and HR/IR impacts
  • Supported SAP rollout across all retail divisions

 

Operations SupportEdcon – Business Rescue & Transformation – “Sale and handover of 14 business functions… handover of 2300 staff members through 189 processes, 108 stores.”

Type of Project

  • Retail carve‑out
  • Business rescue operations
  • Multi‑function transition management

Technology Used

  • Retail store systems
  • HR/IR systems
  • Finance and legal contracting tools

Subject Matter Expertise

  • Retail operations
  • Store handover
  • HR/IR mass transition
  • Multi‑stakeholder coordination

Client Brief

  • Sell and hand over Edgars Active brand to Footgear
  • Transfer stores, staff, contracts, processes
  • Ensure operational stability during rescue

The Solution

  • Managed handover of 108 stores
  • Transitioned 2300 staff via 189 processes
  • Negotiated legal, finance, HR, union agreements
  • Coordinated IT, operations, facilities, admin

 

Operations SupportWoolworths Foods Division – Value Chain Analyst & PM – “Move from cube reporting to SAP HANA… replace Excel + SQL reporting with SAP HANA.”

Type of Project

  • BI transformation
  • SAP HANA migration
  • Supplier management strategy

Technology Used

  • SAP HANA
  • SQL reporting
  • BI cubes
  • Supplier management portal

Subject Matter Expertise

  • Retail BI
  • Supplier management
  • Data reporting strategy
  • Continuous improvement governance

Client Brief

  • Replace legacy reporting with SAP HANA
  • Build BI cubes for Foods
  • Develop supplier management strategy

The Solution

  • Delivered SAP HANA reporting
  • Built BI cubes
  • Designed supplier management strategy
  • Created testing strategy + governance

 

Operations SupportWoolworths Foods Division – “Lead the delivery of the Oracle Retail Brand Compliance system… alignment of all foods legacy systems, historic data and current data into one DWH.”

Type of Project

  • Enterprise BI system implementation
  • Product information transformation
  • Packaging compliance strategy
  • Data warehouse consolidation

Technology Used

  • Oracle Retail Brand Compliance (ORBC)
  • Data warehouse technologies
  • SAP HANA (integration context)
  • Reporting and BI tools

Subject Matter Expertise

  • Retail food compliance
  • Product information management
  • Packaging sustainability
  • BI and data architecture

Client Brief

  • Implement ORBC across Foods. ORBC is Oracle’s Retail Brand Compliance database and form based application that maps products from its genealogy source to the client’s table and includes multiple plug-in’s linking suppliers, distribution, cold chain, certifications and much more.
  • Consolidate legacy + historic data
  • Deliver international food compliance standards
  • Build business case for eliminating non‑recyclable packaging

The Solution

  • Delivered ORBC system
  • Built unified DWH for 20+ divisions
  • Developed packaging elimination strategy
  • Presented ROI to the Board
  • Designed technology + organisational architecture

 

Operations SupportFoschini Group – HR Systems Specialist (2012)

“Computerizing the disciplinary process for all employees… aligned to SA labour laws.”

Type of Project

  • HR system digitization
  • Retail workforce process automation

Technology Used

  • HR disciplinary workflow system
  • Requirements + functional specification tools

Subject Matter Expertise

  • Retail HR processes
  • Labour law compliance
  • Workflow automation

Client Brief

  • Digitize disciplinary process for all staff
  • Ensure compliance with labour laws

The Solution

  • Researched and wrote BRD + functional specs
  • Designed digital disciplinary workflow
  • Ensured compliance with SA labour legislation

 

Operations SupportStandard Bank – Retail Banking & Wealth Creation – “Head of E-commerce for Wealth Creation… niche market products for Education and Agriculture sectors.”

Type of Project

  • Retail banking product development
  • E‑commerce platform delivery
  • Market segmentation strategy

Technology Used

  • Online banking platforms
  • E‑commerce systems
  • Digital product delivery tools

Subject Matter Expertise

  • Retail financial products
  • E‑commerce strategy
  • Market segmentation (Education, Agriculture)

Client Brief

  • Develop new retail banking products
  • Launch Bluebean.com
  • Build niche market offerings

The Solution

  • Delivered Bluebean.com
  • Built niche market products
  • Managed e‑commerce projects
  • Created business cases, specs, designs